NRMA Digital Claims

Simplifying claims for car and home insurance

NRMA worked with Velvet Onion to improve their digital claims experience, making it less stressful and more human-friendly.

Reviewed existing research and conducted user testing

Designed and validated prototypes in weekly sprints

Simplified language and improved trust with clear guidance

A streamlined claims process tested with over 50 customers, reducing complexity and improving digital adoption rates.

Remembers the past but builds for the future?

Makes development fun again?

Actually ships?

Let's talk about bringing
your next great idea to life.