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AMP Capital, in partnership with CSIRO, approached Velvet Onion & Friends to explore opportunities for integrating solar energy solutions into Australian homes. With energy prices rising and solar technology improving, AMP Capital saw a chance to reintroduce solar energy to the market. Our task was to design a seamless end-to-end service experience, from determining the viability of solar systems to managing their installation and optimising their use.
To bring innovative solar energy solutions to the Australian market, enhancing the adoption of renewable energy and improving the overall customer experience.
We conducted a series of pilot installations, observing customer interactions to identify pain points and opportunities for improvement. This led to the development of a comprehensive service blueprint detailing customer actions, employee roles, and support processes. By maintaining customer engagement during unavoidable delays, such as system certification, we ensured a continuous sense of progress and trust.
After 12 months of trials, the Evergen energy system was launched, offering Australian households a sustainable and efficient energy solution. The project demonstrated the value of integrating advanced solar storage solutions, making clean energy more accessible and appealing to homeowners.
Let’s elevate your digital presence and lead the charge into a new era of customer experience. Contact us and let the transformation begin.
Velvet Onion & Friends is a diverse team of thinkers, makers, and problem-solvers passionate about creating digital products and services that make a real difference. With a mix of creativity, technical expertise, and strategic know-how, we’re here to help you navigate the digital landscape and bring your vision to life.
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